Objective: Technical communicator and web designer position requiring excellence in achieving organizational goals and a competitive advantage using skillful solutions and meticulous attention to detail.
Thermo Fisher Scientific, Austin, Texas. Mar 97 – Oct 2008
Technical Publications Manager, Supervisor, Senior Technical Writer. Created the technical publications department for Austin, England, and Italy. Developed Style Guides, P&Ps (policies and procedures), and project planning using MS Project/Excel. Hired and supervised eight writers, editors, and illustrators. Wrote, edited, and illustrated analytical instruments (gas chromatograph and mass spectrometer hardware and software) for users in the chemical science industry. Note: These are forensic instruments used by the TV series CSI (Crime Scene Investigation). Brochure >>techpubs5.pdf. Used all Microsoft and Adobe software tools. 1-year contract with Aerotek Staffing.
Arrowsmith Technologies, Inc., Austin, TX. Nov 96–Mar 97
Contract Technical Writer/Editor/Project Production Mgr. Wrote, edited, and illustrated database-tracking system (hardware and software) for users in the utility industry. Used Framemaker, Adobe Photoshop, Paintshop, MS Visio, MS Word, Excel, and MS Presentation. CoreComm Staffing Services.
DELL Computer, Austin, TX. Aug 96–Nov 96
Contract Technical Writer, InfoDev Department: Wrote, edited, and illustrated computer (hardware and software) MS help-online help files for users and technicians using DELL products. TAD Contracting Services.
National Instruments, Austin, TX. Jan 96–Aug 96
Contract Technical Writer/Editor. Wrote, edited, and illustrated peripherals (hardware and software) for users and technicians using National Instrument products. Used Framemaker, Adobe Photoshop, Paintshop, MS Visio, MS Word, Excel, MS Presentation. CPU Staffing Services.
Oklahoma Education Agency, Oklahoma City, Oklahoma and Unisys Corp., Austin, TX. Jun 95–Dec 95
Contract Technical Writer. Wrote, edited, and illustrated a user’s manual for a database tracking system (software) for users managing the Child Nutrition program. CW Systems Staffing. Used Adobe Photoshop, Paintshop, MS Visio, MS Word, Excel, and MS Presentation.
Arrhythmia Research Technology, Austin, TX. Apr 95–Jun 95
Contract Technical Writer. Wrote, edited, and illustrated a user’s manual for an Arrhythmia software system for medical technicians and doctors to detect potential heart-irregulations that may cause a heart attack, thus providing early preventative intervention. TAD Technical Services.
UPS, Albuquerque, NM. Sep 94–Dec 94
Field Support. Configure, deliver, and install computer systems for customers using the UPS shipping system (hardware and software).
Nesbitt Hagood CPA & Company, Santa Fe, NM. Jan - April 95.
Executive Office Manager for Installed and managed Mr. Hagood's CPA firm, by installing new hardware, software, and maintaining his administrative functions.
Intermedics Orthopedics Inc. Austin, TX. Jan 94–Jun 94
Technical Writer/Tech Support, MIS tech support. Wrote, edited, and illustrated training courseware in Word, Lotus, Excel, Email, Network Configurations, etc. Provided prompt tech support to all users in the company needing training, problem resolution, and new network usage. Wrote in-house training manuals for word processing, spreadsheet, and database software.
Texas Health Department, Austin, TX. Jul 93–Nov 93
Technical Writer, MIS tech support. Wrote, edited, and illustrated internal database management software (ODBMS) users manuals for users administering the WIC program. Wrote in-house training manuals for word processing, spreadsheet, and database software.
Texas Medical Foundation, Austin, TX. Feb 91–Jul 93
Microcomputer Systems Analyst, MIS tech support/ trainer/ writer. Wrote, edited, and illustrated internal training courseware for users in the medical health industry. Provided tech support to all users in the company needing training, problem resolution, and new network usage. CNE in Novell network administration. Wrote in-house training manuals for word processing, spreadsheet, and database software. Developed the Microcomputer Training Institute.
Academic Computing Systems, Austin, TX. Sep 90–Feb 91
Help Desk/Technical Writer, MIS tech support. Wrote, edited, and illustrated Financial Aide Management user manuals for users in the academic industry.
Military
Counter-intelligence Systems Analyst and administrative support. Desktop application and adminstrative support in all word processers, spreadsheets, databases, flowcharts, and graphics. Provided communications for the Chief of Staff’s office, HQ Troop Command, JAQ, and the 49th Armored Division. Assisted with preparing and refining material for speeches, correspondence, formal ceremonies, and public presentations. Honorable Discharge.
2005 – Present. Web publisher, Speaker, & Contributing Editor/Columnist. Developed and designed Blog for STC newsletter and website maintenance for the Austin Adobe User Group.
1994 – 2006. Devoted and active senior member in the Society for Technical Communication (STC), Austin Chapter. Designed and developed STCaustin.org Newsletter Blog.
1995-2006. STC Competitions Judge. State and international online presentations (help, web sites, presentations) and hardcopy technical publications.
2003. Award of Merit. Hardware book, "TRACE DSQ Mass Spectrometer Hardware Manual,” printed and online.
2002. Award of Excellence. Hardware and software book, "PolarisQ Mass Spectrometer Operators Manual,” printed and online.
2001 – 2002. International Who’s Who of Professional Management. Inducted into the 6th Edition, Who's Who Historical Society. ISBN 0-9713303-2-8. http://www.whoswhohistoricalsociety.com/
2000. Award of Merit. Hardware book "Valve Oven Guide,” printed and online.
1999. Award of Excellence. Training manual, "GCQ Preinstallation Guide,” printed and online.
| Platforms: | PCs, UNIX, Macintosh, Windows DOS to XP. |
| Software: |
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| Art: | Corel, Adobe Illustrator, Photoshop, Fireworks, Paintshop. |
| Web and Multimedia: | Adobe Dreamweaver, Flash, Fireworks. Dynamic Application tools: Coldfusion & PHP. |
| Databases: | Access, FoxPro, DBase III |
All types of end-user manuals for instrument (hardware or software) use.
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