Resume: Ms. L. Kendall Johns
Austin, TX 78728
Office: (214) 884-9770
Email: kendall@webpubs.us
Visit: Online Resume

Objective | Summary | Work Experience | Education | Affiliations & Awards | Tools | Publication Types

Professional and accomplished technical writer/business analyst providing skillful IT services and solutions and meticulous attention to detail.

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Summary

• Certified WebMaster. Disciplined and certified in web design, graphics, and multi-media.


• Award-winning technical communicator and multimedia producer for engineering research and development teams producing hardware/software publications and marketing communications for web use and/or print.


• Certified ISO Auditor-1998-Present. Thermo Fisher Scientific internal ISO audits to validate or revise operating procedures for ISO conformance.


• Individual trainer/coach/guest speaker for most Adobe, Microsoft tools, and web publishing solutions.


• Proven track record of inspiring coworkers/staff in personal and professional development.


• Recognized professional for demonstrating exemplary achievements and distinguished contributions to the professional community. International Who’s Who of Professional Management. (2001) 6th Edition, Who's Who Historical Society. ISBN 0-9713303-2-8.

Work Experience

Sogeti USA LLC, Austin Texas. Dec 2010 - Present
Senior Consultant

• Provides IT business analysis and technical writer services and solutions for: DELL eSupport Program, GDF Suez Energy, and Sogeti Account Executives.
• Attends government RFP Bidding conferences to establish Sogeti presence and network in the professional IT Services and Solutions industry.

***** Excellent references at>> LinkedIn.com

Independent Consultant Business Analyst/Technical Writer. Austin, TX. Nov 2008 - 2010
Provided business analysis and technical writer services and solutions for:

• American Innovations
• Texas Medicaid Health Program (TMHP)
• Telvent
• Planview
• Siemens Traffic Control

Thermo Fisher Scientific,  Austin, Texas. Mar 97 –  Oct 2008
Technical Publications Manager, Supervisor, Senior Technical Writer.

• Created the technical publications department for Austin, England, and Italy.
• Developed Style Guides, P&Ps (policies and procedures), and project planning using MS Project/Excel/Visio.
• Hired and supervised eight writers, editors, and illustrators.
• Wrote, edited, and illustrated analytical instruments (gas chromatograph and mass spectrometer hardware and software) for users in the chemical science industry. Note: These are forensic instruments used by the TV series CSI (Crime Scene Investigation).
• Master of most Microsoft and Adobe software tools.
• Implemented client satisfaction survey's and relationships.
• Audited plant for ISO 9001 compliance (12 years)

*** Excellent references at LinkedIn.com

Arrowsmith Technologies, Inc., Austin, TX.  Nov 96–Mar 97
Contract Technical Writer/Editor/Project Production Mgr.

• Wrote, edited, and illustrated database-tracking system (hardware and software) for users in the utility industry.
• Developed mastery skills in Adobe and Microsoft business applications (Framemaker, Adobe Photoshop, Paintshop, MS Visio, MS Word, Excel, and MS Presentation.

DELL Computer, Austin, TX. Aug 96–Nov 96
Contract Technical Writer, InfoDev Department

Wrote, edited, and illustrated computer (hardware and software) MS help-online help files for users and technicians using DELL products. TAD Contracting Services.

National Instruments, Austin, TX. Jan 96–Aug 96

• Wrote, edited, and illustrated peripherals (hardware and software) for users and technicians using National Instrument products.
• Used Framemaker, Adobe Photoshop, Paintshop, MS Visio, MS Word, Excel, MS Presentation. CPU Staffing Services.

Oklahoma Education Agency, Oklahoma City, Oklahoma and Unisys Corp., Austin, TX. Jun 95–Dec 95 Contract Technical Writer.

• Wrote, edited, and illustrated a user’s manual for a database tracking system (software) for users managing the Child Nutrition program. CW Systems Staffing.
• Used Adobe Photoshop, Paintshop, MS Visio, MS Word, Excel, and MS Presentation.

Arrhythmia Research Technology, Austin, TX. Apr 95–Jun 95

UPS, Albuquerque, NM. Sep 94–Dec 94
Field Support.

Configured, delivered, and installed computer systems (HW/SW) for customers using the UPS shipping system.

Nesbitt Hagood CPA & Company, Santa Fe, NM. Jan - April 95.
Executive Office Manager

Managed Mr. Hagood's CPA firm, by installing new hardware, software, and maintaining his administrative functions.

Intermedics Orthopedics Inc. Austin, TX. Jan 94–Jun 94
Technical Writer/Tech Support, MIS tech support.

• Wrote, edited, and illustrated training courseware in Word, Lotus, Excel, Email, Network Configurations, etc.
• Provided prompt tech support to all users in the company needing training, problem resolution, and new network usage. Wrote in-house training manuals for word processing, spreadsheet, and database software.

Texas Health Department, Austin, TX. Jul 93–Nov 93
Technical Writer, MIS tech support.

Wrote, edited, and illustrated internal database management software (ODBMS) users manuals for users administering the WIC program. Wrote in-house training manuals for word processing, spreadsheet, and database software.

Texas Medical Foundation, Austin, TX. Feb 91–Jul 93
Microcomputer Systems Analyst, MIS tech support/ trainer/ writer.

• Wrote, edited, and illustrated internal training courseware for users in the medical health industry.
• Provided tech support to all users in the company needing training, problem resolution, and new network usage.
• CNE in Novell network administration.
• Wrote in-house training manuals for word processing, spreadsheet, and database software.
• Developed the Microcomputer Training Institute.

Academic Computing Systems, Austin, TX. Sep 90–Feb 91
Help Desk/Technical Writer, MIS tech support.

Wrote, edited, and illustrated Financial Aide Management user manuals for users in the academic industry.

Military

Texas Army National Guard, 1987-1990
Counter-intelligence Systems Analyst and administrative support.

• Provided exceptional desktop application and adminstrative support in all word processers, spreadsheets, databases, flowcharts, and graphics.
• Provided communications for the Chief of Staff’s office, HQ Troop Command, JAQ, and the 49th Armored Division.
• Assisted Chief of Staff's office with preparing and refining material for speeches, correspondence, formal ceremonies,and public presentations.
• Honorable Discharge.

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Formal Education

• Bachelors of Science. Professional Interdisciplanary Studies. Ellis University. Magna Cum Laude. GPA 4.0. Academic portfolio and transcripts available upon request.
• ACC, TX, Technical Writing,  Drafting Technical Illustrations, and Algebra.
• Park College, Computer Science coursework.
• Associates of Arts/Sciences – Physical Education.
• Eastfield College, Mesquite, TX. Phi Beta Kappa, an honor society. Dean's Honor list, two continuous years. 3.8 GPA.

Professional Development

• 2005. ACC Web Master Certification Design and Media. 240 hours. Maromedia Basic, Intermediate, and Advanced Flash Development, Dreamweaver, and Illustrator Advanced course work certifications. Mulitmedia Enterprise. Austin, TX. Certifications in Dreamweaver dynamic web applications, Flash rich media design and application design, Adobe Illustrator and Fireworks.
• 1998-2008 Certified ISO 9001 Quality Auditor. ThermoQuest, Thermo Electron, Thermo Scientific Instruments.
• PC Repair & Upgrade, ACC Business & Technology Center, Austin, TX.
• Microcomputer Certifications. TX Army National Guard. Austin, TX.
• Judicial Academy, Court Clerk Certification. Hurst Texas.
• Fred Pryor Professional Development Seminars: Communications, conflict resolution, EXCEL, Speed Reading, and much more.

Affiliations & Awards

2005 – 2008. Web publisher, Speaker, & Contributing Editor/Columnist. Developed and designed Blog for STC newsletter and website maintenance for the Austin Adobe User Group.

1994-2006. Devoted and active senior member in the Society for Technical Communication (STC), Austin Chapter. Designed and developed STCaustin.org Newsletter Blog.

1995-2006. STC Competitions Judge. State and international online presentations (help, web sites, presentations) and hardcopy technical publications.

2003. Award of Merit. Hardware book, "TRACE DSQ Mass Spectrometer Hardware Manual,” printed and online.

2002. Award of Excellence. Hardware and software book, "PolarisQ Mass Spectrometer Operators Manual,” printed and online.

2001 – 2002. International Who’s Who of Professional Management. Inducted into the 6th Edition, Who's Who Historical Society. ISBN 0-9713303-2-8. http://www.whoswhohistoricalsociety.com/

2000. Award of Merit. Hardware book "Valve Oven Guide,” printed and online.

1999. Award of Excellence. Training manual, "GCQ Preinstallation Guide,” printed and online.

Volunteer

• Texas Workforce Commission, Customer Computer Support ,  2008
• Austin Police Department, Victim Services,   2001

Tools

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Publication Types

All types of end-user manuals for instrument (hardware or software) use.

© 2011 Kendall Johns. Updated: November 10, 2011 4:01 PM