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L. Kendall Johns

Home | Resume | ACC WebMaster Capstone |

Resume

Me August 2005 115degrees Outside. Ouch! it burns!

Technical writer and webmaster committed to excellence in technical communication using skillful solutions and meticulous attention to detail. Seeking like-minded professionals in a dynamic web publishing environment.

Print Version| Word Version | .pdf Version |

 

Qualifications, Skills, Abilities

  • WebMaster. Disciplined and certified in web design, graphics, and multi-media.

  • Award-winning technical communicator and multimedia producer for Marketing & R&D teams producing hardware/software publications for web use and/or print.

  • Individual trainer/coach/guest speaker for most Adobe, Microsoft tools, and web publishing solutions.

  • ISO Auditor-1999-Present. Thermo Fisher Scientific internal ISO audits to validate or revise operating procedures for ISO conformance.

  • Microcomputer Systems Analyst and Technical Writer/Editor/Illustrator.

  • Over 10+ years as a professional technical communicator providing MIS technical support and documentation to accomplish organizational goals using preferred information systems.

  • Proven track record of inspiring coworkers/staff in personal and professional development.

  • Recognized professional for demonstrating exemplary achievements and distinguished contributions to the professional community in the International Who’s Who of Professional Management. (2001) 6th Edition, Who's Who Historical Society. ISBN 0-9713303-2-8.

  • Scholastic, personal, and professional exceptional achiever.

Education

2006-2007 BSBA Information Systems coursework. Walden University. GPA 4.0. Academic portfolio available upon request.

Associates of Arts/Sciences - Outdoor Recreation. Eastfield College, Mesquite, TX. Phi Beta Kappa, an honor society. Dean's Honor list, two continuous years. 3.8 GPA.

Judicial Academy, Court Clerk Certification. Hurst Texas.

Microcomputer Certifications - TX Army National Guard. Austin, TX.

Park University, coursework in Computer Science.

PC Repair & Upgrade, ACC Business & Technology Center, Austin, TX.

Technical Writing, Austin Community College.

Web Page Design: HTML & Java Script.

University of Wisconsin at Madison. Role of Safety Warnings & Instructions.

Drafting Technical Illustrations.

Microsoft Introduction to Visual Basic.

2005. WebMaster Certification -Graphics and Media Design. ACC. Austin, TX. Completed all courses. See Home Page for links to course-work certifications.

Aug-Nov 2005. Completed Coursework Certifications from Multimedia Enterprise

* Dreamweaver 1, 2
* Flash 1, 2, 3
* Adobe Illustrator 1, 2
* Fireworks 1

Dec 2005. Webmaster Design & Media, Austin Community College.

Affiliations & Awards

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References

  1. Diana Barklay, Technical Writer. Austin, TX. Office: (512) 239-6642, Austin, Texas. dbarkleyATtceq.state.tx.us
  2. Ginny Gilstorf, Technical Publications Manager. Ramsey, MN. Office (763) 505-8987. ginny.gilstorfATmedtronic.com
  3. Dr. Hillary Hart, Environmental and Water Resources Engineering, 1 University Station C1786, University of Texas at Austin, Austin, TX 78712-1786, (512) 471-4635, (512) 471-5870 (fax), hartATmail.utexas.edu or visit Dr. Hart"
  4. Tori Miller, Technical Writer. Austin, TX. Office: (512) 381-4324. vmillerATluminexcorp.com
  5. Thomas Moore, Technical Writer. Austin, TX. Home: (512) 506-4225. tmoore27ATaustin.rr.com
  6. Dave Strebe, Technical Communications. dstrebeATsbcglobal.net

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Work Experience

Mar 97 – Oct 2008
Technical Publications Manager, Supervisor, Senior Writer (Tech Writer 3). Thermo Fisher Scientific Austin, Texas.

Created the technical publications department for Austin, England, and Italy. Developed Style Guides, P&Ps (policies and procedures), and project planning using MS Project/Excel. Hired and supervised eight writers, editors, and illustrators.

Write, edit, and illustrate analytical instruments (gas chromatograph and mass spectrometer hardware and software) for user's in the chemical science industry. Produce hardcopy and online publications.

Tools: Framemaker, Adobe Acrobat Professional & 3D, Illustrator, Corel Draw, Photoshop, InDesign, Fireworks, Dreamweaver, Robohelp, Microsoft Word, Excel, Access, Presentation, and Visio. Paintshop for screen captures.

  • Created Style Guides and designed Framemaker templates.

  • Trained technical writers in Austin, England and Italy how to use Framemaker and Robohelp for publications.

  • Negotiated and selected outside vendors and sub-contractors.

  • Managed the publication project development cycle and ensured quality factors in reusability.

  • Assigned technical writers, editors, and illustrators to projects.

  • Pioneered dynamic publishing solutions with single sourcing content management systems.

  • Planned, organized, lead, and implemented control measures for effective and efficient publication processes.

  • Provided leadership by inspiration for each staff member in professional and personal development. See brochure >>techpubs5.pdf

  • Individual contributor on a team of award-winning publishers.

  • Intuitive in detecting strong natural talent and leveraging the discovery both for business success and the promotion of the individual.

  • Recognized professional for demonstrating exemplary achievements and distinguished contributions to the professional community. International Who’s Who of Professional Management. (2001) 6th Edition, Who's Who Historical Society. ISBN 0-9713303-2-8.

  • Performed other duties as assigned. ISO Auditor, Publications and Communications for Marketing, Green Team communications (letters and artwork)

    • Nov 96–Mar 97
     Contract Technical Writer/Editor/Project Production Mgr., Arrowsmith Technologies, Inc., Austin, TX. Write, edit, and illustrate database-tracking system (hardware and software) for user's in the utility industry. CoreComm Staffing Services.

    Aug 96–Nov 96
     Contract Technical Writer, DELL Computer, Austin, TX. InfoDev Department: write and edit computer (hardware and software) help files for user's and technicians using DELL products. TAD Contracting Services.

    Jan 96–Aug 96
     Contract Technical Writer/Editor/Project Production Mgr., National Instruments, Austin, TX. Write and edit computer peripherals (hardware and software) for user's and technicians using National Instrument products. CPU Staffing Services.

    Jun 95–Dec 95
     Contract Technical Writer. Oklahoma Education Agency, Oklahoma City, Oklahoma. And Unisys Corp., Austin, TX. Write, edit, and illustrate a user’s manual for a database tracking system (software) for user's managing the Child Nutrition program. CW Systems Staffing.

    Apr 95 - Jun 95
    Contract Technical Writer. Arrhythmia Research Technology), Austin, TX. Write, edit, and illustrate a user’s manual for an Arrhythmia software system for medical technicians and doctors to detect potential heart-irregulations that may cause a heart attack, thus providing early preventative intervention. TAD Technical Services.

    Sep 94–Apr 95
     Field Support, UPS, Albuquerque, NM. Configure, deliver, and install computer systems for customers using the UPS shipping system (hardware and software).

    Executive Office Manager for Nesbitt Hagood & Company, Santa Fe, NM. Installed and managed Mr. Hagood's CPA firm, by installing new hardware, software, and maintaining his administrative functions.

    Jan 94–Jun 94
     Technical Writer/Tech Support, Intermedics Orthopedics Inc. Austin, TX. MIS tech support, write, edit, illustrate training courseware in Word, Lotus, Excel, Email, Network Configurations, etc. Provided prompt tech support to all users in the company needing training, problem resolution, and new network usage. Wrote in-house training manuals for word processing, spreadsheet, and database software.

    Jul 93–Nov 93
     Technical Writer, Texas Health Department, Austin, TX. MIS tech support, write, edit, illustrate internal database management software (ODBMS) users manuals for users administering the WIC program. Wrote in-house training manuals for word processing, spreadsheet, and database software.

    Feb 91–Jul 93
     Microcomputer Systems Analyst, Texas Medical Foundation, Austin, TX. MIS tech support/ trainer/ writer. Write, edit, and illustrate internal training courseware for users in the medical health industry. Provided tech support to all users in the company needing training, problem resolution, and new network usage. CNE in Novell network administration. Wrote in-house training manuals for word processing, spreadsheet, and database software. Created the Microcomputer Training Institute.

    Sep 90–Feb 91
     Help Desk/Technical Writer, Academic Computing Systems, Austin, TX. MIS tech support, write, edit, illustrate Financial Aide Management user manuals for users in the academic industry.

    Apr 87–Sep 90 Military Experience
     US ARMY NATIONAL GUARD at Camp Mabry. Austin, TX.

    Counter-Intelligence-Assistant (CIA) Administrative Systems Support.Desktop application support in all word processers, spreadsheets, databases, flowchart, graphics, and. Provided communications for the Chief of Staff’s office, HQ Troop Command, JAQ, and the 49th Armored Division. Assisted with preparing and refining material for speeches, correspondence, formal ceremonies, and public presentations. Honorable Discharge.

    Tools

    • HW & operating environments: PCs, UNIX, Macintosh, Windows DOS to XP.

    • Software: Expert with all Microsoft applications (Word, Excel, Presentation, and Access.) Writing: AuthorIt (single sourcing tool), Expert with FrameMaker, Adobe Acrobat, and Robohelp. Prior expert with WordPerfect (4.2-5.2). Trained in XHTML.

    • Art: Paintshop, Corel, Illustrator, & Photoshop.
    • Web and Multimedia: StudioMX Professional 2004 (Dreamweaver, Flash, Fireworks, & Freehand).

    • Databases: Relational database management systems experience in Access, FoxPro, DBase III.

    • Installshield and DemoShield technology for publishing multiple items on CD.

    Publication Types

    Publishing instrument (hardware and software) information for end-users, technical support, product support technical training, and final testing. Publications also include project development documentation for management teams.

    • Departmental Procedures,
    • Feasibility reports,
    • ISO (International Standards Organization) documentation,
    • JAD/RAD scribe,
    • Online helps (*.hlp and *.pdf),
    • Quality Manuals,
    • Reference Guides,
    • Schematics Manuals,
    • SOPs,
    • Style Guides,
    • Technical/Functional Specifications
    • Training manuals,
    • User Manuals (Hardware & Software),
    • Work Instructions,
    • XHTML documents for Intranet and Internet usage.
    About Me | Contact Me | ©2004-2005. Kendall@webpubs.us November 5, 2008 10:05 AM . ACC Webmaster Design & Media. Austin, TX USA.